Support
Overview
Technology, Support, and Pricing FAQ’s
Training Delivered Directly to Your Office
BandTel wants our partners to experience great success selling the application to your customer base. In order to achieve this objective, we deliver sales training directly to your office via online seminars and classes at your request.
BandTel’s VoIP sales consultants provide your sales team with the knowledge and tools to easily illustrate our value proposition.
For example, we’ve developed a flash presentation for our strategic partners to utilize during their meetings with customers.
Plus, our consultants are our available to assist you during the actual sales call. A BandTel VoIP consultant will always be on hand to help you close the deal.
Installing BandTel Is a Snap
We’ve made installation so easy that anyone can do it. BandTel’s solutions plugs right into the back of an existing PBX, ACD or key system. We not only pay the Interconnect to install the equipment, but we also train their technicians via a video presentation on how to do it.
Remote Monitoring
Ongoing Monitoring to Ensure Reliability
BandTel’s VoIP Network is technically sampled and quality monitored 24/7 ensuring toll grade voice quality and reliability at all times. If a problem arises, our technicians will immediately contact your organization and work diligently to resolve the issue.
Advanced Reporting Capabilities
Total View enables customers to view their call traffic, billing, and reliability online. We’ve designed it to be extremely user friendly and easy to access.
24/7 Customer Service
Certified VoIP Technicians
Our VoIP technicians are available 24 hours a day, 7 days a week to service your every need. Please contact us anytime regarding any issue and we will handle the situation quickly and with the utmost care.
Please contact us at 866-511-9400 or 603-528-6538
Email support requests to support@bandtel.com
(Note: email support is monitored 8AM to 5PM weekdays. Any urgent matter should be called into our service center at the number above).