SIPTrex™- BandTel's Generations Based IP-PBX/ACD

Concept: BandTel’s SIPTrex PBX/ACD offers managed VoIP telecommunication services for small and medium size enterprise users. Further, SIPTrex is a fully functional IP-PBX/ACD solution that offers all the features and functions available in any modern PBX/ACD system.

What sets SIPTrex™ apart from other offerings is that “support of the VoIP CPE platform is handled by the service provider” (BandTel) for the end user. The PBX/ACD  device is configured by, cared for, and monitored by BandTel. Acquisition of the SIPTrex system is bundled into the service offering.

In summary, SIPTrex™ allows BandTel to offer the client the best of both worlds…

• Fully supported services, as is seen in a hosted services environment
• Full CPE side functionality of an on-premise PBX/ACD
• Plug & Play functionality, and “one source to go to” for support of both CPE site equipment and Telecommunication services

SIPTrex™ Generations G2 Solution: a Fully Managed VoIP IP-PBX/ACD

Summary: The client’s legacy key system or PBX is completely replaced with BandTel’s Virtual-Hosted SIPTrex™ IP-PBX/ACD solution. This system consists of an IP-PBX/ACD concentrator at the customer’s site attached to VoIP telephone sets.

Benefits:

Cost Savings - BandTel’s VoIP service should be able to save the customer on all portions of their telecommunications bill. This includes…

• Up Front PBX/ACD Investment- almost completely eliminated
• Loop/Trunk charges- an average savings of 50%
• Outbound Long Distance charges- an average savings of 20-40%
• Outbound Intra-LATA (in-state) charges- an average savings of over of over 50%
• Outbound International charges- an average savings of 30-50%
• Inbound 800 charges- an average savings of 20-40%
• Inbound DID charges- an average savings of 20-40%
• Office to Office On-Net calls- savings of over 90%
• Average Monthly Bill- reduced by over 40%

New Network Features:

• Advanced ACD features- SIPTrex uniquely leverages BandTel's NPlus™ network for a variety of features and functionality
• Global Number Services (see whitepaper section of www.bandtel.com)
• Office to Office (IP calls) on-net call savings
• Interoffice speed-dial options
• Universal Messaging- via IP-PBX tied to corporate LAN.

SIPTrex™ Features:

• Advanced ACD features- SIPTrex uniquely leverages BandTels NPlus™ network for a variety of features and functionality
• Call Control- Hold, transfer, Pending, Dnd, Send, Group-Pickup
• Switch Board- Recorded, Pickup, Monitor, Barge, Queue-Supv, Google-Map-Pop, Presence, CRM-integration, Screen-Pops
• Voicemail - custom-greeting, msg-notification, VM2EM, Blast-Groups
• Call Queues- 1-Touch-Login, Unlimited-Queues, InQueueRouting, QueueBreakout, QueueTimeout, MaxQueueLength, RouteNoAgent, MoH, InvisQueue, and more….
• Conferencing- SimpleConf, MeetMe, ListenOnly, 3wayViaPhone
• Music On Hold- Custom, QueueSpecified
• IVR- Play, Record, Email, SayDigits, SayDate, and more…
• Online Tools- UserTools, AdminTools, OperatorConsole, PhoneDiagTool, ITSPDiagTool
• Call Monitoring- Auto Recording, Auto-Monitor
• Admin- PhoneSetup, DiskCheck, BulkfExtImport, MutliRingtone
• Logs & Reports- SchedRprts, CurrentCalls, CallLogs, …
• Misc. Features- Multilanguage, DialByName, PhoneBooks

Attributes:

• IP_PBX/ACD System Build, Provisioning, & Support- handled by BandTel
• Physical Installation- can be handled by BandTel
• IP Bandwidth- can be purchased from and installed by BandTel
• Configuration- can be handled by BandTel
• Ongoing CPE Support- is handled by BandTel
• Legacy Replaced- legacy phone system and phones are replaced with new equipment. Current telecom operations however for the most part not impacted; i.e. numbers are ported. New services are simply realized that are less costly.

SIPTrex™ Detailed overview of features and functionality

Summary

BandTel's Generations™ product offering is a new and unique way to offer telecommunications services to the small and medium size enterprise user. Generations™ offers all the benefits of a hosted product, but at that same time preserves all the conveniences and feature rich functions and cost savings available with a full onsite PBX/ACD system.

Contact BandTel at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , 800.730.2870, or on the web at www.bandtel.com, for an immediate evaluation of your requirements and proposal that suites your needs. We look forward to helping you solve your challenges!