Solutions

Contact Centers

Call Center Inbound Applications

BandTel offers two innovative VoIP telephony services that are designed to serve inbound call centers - VirtualUSA and VirtualAnywhere.

VirtualUSA - Your call center locations outside of the US can now receive incoming calls to local numbers from nearly 3,000 US cities. Overseas offices can also answer calls on standard Toll-free (800) numbers that will ring at your international location. Utilizing BandTel’s sophisticated Internet-enabled switching infrastructure, a virtual extension of the US local or toll-free telephone number will ring directly at your foreign telephone service location.

VirtualAnywhere - Your office locations in many countries around the world can now receive incoming calls directed to local telephone numbers in foreign cities and also International Toll-free numbers. Call centers and other organizations that receive or would like to receive large numbers of telephone calls originating from specific international markets via local telephone or toll-free numbers will find this a compelling alternative to expensive leased-line circuits.

We also provide a variety of other useful and valuable services and solutions designed to maximize efficiency and profitability for Inbound Call Centers. These include:

Local Telephone Numbers for the US, Canada, United Kingdom, and European Union

BandTel can provide local telephone numbers in the USA, Canada, UK and EU. Calls to these local telephone numbers can be received by BandTel's customers, allowing call centers to establish a local presence around the world. Nothing changes for the person making the call, yet the call center benefits from local identification, excellent call quality, and dramatically reduced telecommunications costs.

International Inbound Toll Free from Anywhere on Earth.

BandTel provides International Toll Free Service (ITFS) from all corners of the globe! Inbound call centers can receive toll-free incoming calls from wherever the caller is located. Get an International Toll-Free number today by contacting one of our International Business Telecom Consultants.

Domestic Toll-free (800) Service

Domestic toll-free service from the United States can be designed to ring anywhere in the US or in many countries around the world. Incoming callers are answered by BandTel customer locations via the BandTel Internet-based network. Domestic Toll-free service is seamless and offers all the savings and feature benefits of traditional telephony but with lower costs and substantially greater flexibility!

"Total Access" Dynamic Inbound Call Routing

This feature enables an inbound call center enterprise with multiple physical locations around the world to dynamically route traffic to whichever inbound call center they desire, no matter where on earth the call center might be located.