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VoIP Advantages for the Contact Center

VoIP technology, and specifically SIP Trunking with BandTel, is revolutionizing the possibilities for the contact center and help desk.

Freeing voice from “the circuit” allows new ways of doing things that are simply impossible or too costly to implement in legacy switched TDM networks.

Click for pricing and also see the BandTel whitepaper section of our website for more details on how this technology can modernize your contact center.

Or read on for a quick overview…

Some of the benefits of VoIP SIP Trunking for the Contact Center

Freeing Inbound traffic from Geography - With VoIP Inbound toll free and DID traffic we are now free to terminate to any SIP IP contact center endpoint, turning what was a totally fixed static model into one that is now user definable (not carrier defined), user configurable, and totally dynamic.

Handling Peak Traffic Loads - In IP space you pay for only what you use. You do not pay for what you do not use. That makes VoIP a far more economical way of dealing with the problems of traffic spikes and peak load situations. TDM technology simply cannot compete with VoIP in this scenario.

The Freedom to Re-Direct - Once a voice call is moved off the PSTN and into IP space with VoIP it is free of the circuit and the PSTN rate center. That freedom allows new options and applications for the contact center pertaining to redundancy, load sharing, and traffic re-direction that are simply impossible to duplicate in TDM networks due to cost and or inherent technical limitations.

Certainly, VoIP offers some up front price advantage click for pricing over traditional TDM telephony on a minute by minute comparison. But the technical advantages that VoIP brings to the table are of a quantum leap in nature. VoIP will ultimately allow the contact center to achieve new levels of service, reliability, and feature/function that are simply not possible with today’s (or shall we say yesterdays) traditional circuit technology solutions.

So simply stated, VoIP is a sea change technology for the contact center. It is only a matter of time before it becomes the core mechanism of transport for the contact-center/help-desk industry.